The Federal Department of Transportation (DOT) has recently revised the rules for the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act of 1973. The revised rules provide for public transit organizations to make reasonable modifications and accommodations to policies, practices, and procedures to avoid discrimination, and to ensure accessibility to individuals with disabilities.

Individuals with disabilities may request that WeGo Public Transit make a reasonable accommodation in order for that individual to fully use transit services. All requests should be made in advance by filling out and submitting a Reasonable Accommodation Request form (PDF) to WeGo. Please see information below to obtain and file a request.

WeGo will accommodate requests provided that:

  1. Fundamental nature of the service, program or activity is not altered, or
  2. It does not cause a direct threat to the health or safety of others, or
  3. It does not result in an undue financial and administrative burden, or
  4. The requestor would not be able to fully use the service provided by WeGo Public Transit without the modification.

There are several ways to obtain and submit a Reasonable Modification/Accommodation request form (PDF):

ADA Coordinator
Tanesha Durham
phone: 615-880-3596
email: [email protected]

Main Office
430 Myatt Drive
Nashville, TN 37115
phone: 615-862-5969

Customer Care
phone: 615-862-5950
fax: 615-880-3297
email us your comments and suggestions

Relay Service 711
The State of Tennessee provides a free, state-wide assisted relay service at 711 so people who use text telephone (TTY) or other assisted device are able to have phone conversations with people who do not have TTY numbers.

This confidential service is available 24 hours a day, seven days a week from anywhere in the United States. There is no charge to either person in the conversation. Since operators who answer use voice and TTY, dialing 711 works whether or not the person placing the call is using a TTY.

Outside of the state, Tennessee residents may call the following numbers:

800-848-0298 — Person with TTY calling someone without TTY.
800-848-0299 — Person without TTY calling someone with TTY.

ADA Reasonable Accommodation/Reasonable Modification Policy (PDF)

ADA Grievance Procedure (PDF)

ADA Complaint Form (PDF)