The Americans with Disabilities Act (ADA) of 1990 mandates that public transit systems, including buses and rail, are accessible to individuals with disabilities. Key requirements include wheelchair lifts/ramps, securement areas, audible/visual stop announcements, and complementary paratransit services for those unable to use fixed-route services.
Accessible Travel on WeGo
WeGo Public Transit is committed to making bus and WeGo Star service accessible for all riders, including customers with disabilities. All WeGo buses and trains include accessibility features designed to support safe and independent travel.
Riders Using Wheelchairs
All WeGo buses and trains are wheelchair accessible.
On the Bus
- The wheelchair securement area is 30″ x 48″. Two wheelchairs are allowed on the bus at a time.
- Bus operators will assist with boarding, positioning and securement.
- Most mobility devices, including scooters and power chairs, can be accommodated if they fit safely on the ramp and within the securement area.
Riders Using Mobility Devices
Mobility aids include walkers, canes, crutches, and similar devices.
- Fold aids when possible and keep devices clear of aisles and doors.
- Walkers cannot be used as seats while riding.
- Operators can assist with seating.
Riders with Service Animals
Service animals are welcome on board WeGo and trains. While they do not require certification, they must:
- Be under control at all times.
- Perform a task related to a disability.
- Pets and emotional support animals must be in enclosed carriers.
WeGo Star
Every train station and train is ADA Accessible
On the Train
- There are ADA securement areas on WeGo Star.
- Set brakes or turn off power when riding.
Riders with Service Animals
Service animals are welcome on board WeGo and trains. While they do not require certification, they must:
- Be under control at all times.
- Perform a task related to a disability.
If you would like to File an ADA Complaint with WeGo Public Transit
If you believe you have experienced discrimination or an accessibility barrier while using WeGo Public Transit services, you have the right to file a complaint under the Americans with Disabilities Act (ADA). All complaints are investigated, and a formal written response will be provided within the required timeframe.
How to File
Complaints may be submitted using any of the following methods:
- Online or in writing - Complete our online ADA Complaint Form or submit your complaint in writing.
(Click here to view ADA Complaint Procedures).
- In person - Visit our administrative office at 430 Myatt Drive, Nashville, TN.
- By phone - Contact our ADA Coordinator directly at 615-880-1585.
What to Include
Please provide your name, contact information, a description of the incident, the location, and the date it occurred. Alternative formats are available upon request, including audio recordings or personal interviews, to ensure the complaint process is accessible to everyone.
When to File
Complaints should be submitted as soon as possible, and generally no later than 60 days after the incident occurred.
Reasonable Accommodation
The Federal Department of Transportation (DOT) has recently revised the rules for the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act of 1973. The revised rules provide for public transit organizations to make reasonable modifications and accommodations to policies, practices, and procedures to avoid discrimination, and to ensure accessibility to individuals with disabilities.
Individuals with disabilities may request that WeGo Public Transit make a reasonable accommodation in order for that individual to fully use transit services. All requests should be made in advance by filling out and submitting a Reasonable Accommodation Request form (PDF) to WeGo. Please see information below to obtain and file a request.
WeGo will accommodate requests provided that:
- Fundamental nature of the service, program or activity is not altered, or
- It does not cause a direct threat to the health or safety of others, or
- It does not result in an undue financial and administrative burden, or
- The requestor would not be able to fully use the service provided by WeGo Public Transit without the modification.
There are several ways to obtain and submit a Reasonable Modification/Accommodation request form (PDF):
ADA Coordinator
Tanesha Durham
phone: 615-880-3596
email: [email protected]
Main Office
430 Myatt Drive
Nashville, TN 37115
phone: 615-862-5969
Customer Care
phone: 615-862-5950
fax: 615-880-3297
email us your comments and suggestions
Relay Service 711
The State of Tennessee provides a free, state-wide assisted relay service at 711 so people who use text telephone (TTY) or other assisted device are able to have phone conversations with people who do not have TTY numbers.
This confidential service is available 24 hours a day, seven days a week from anywhere in the United States. There is no charge to either person in the conversation. Since operators who answer use voice and TTY, dialing 711 works whether or not the person placing the call is using a TTY.
Outside of the state, Tennessee residents may call the following numbers:
800-848-0298 — Person with TTY calling someone without TTY.
800-848-0299 — Person without TTY calling someone with TTY.
ADA Reasonable Accommodation/Reasonable Modification Policy (PDF)