Civil Rights


The Nashville Metropolitan Transit Authority (Nashville MTA) provides public transportation services to citizens and visitors in Nashville-Davidson County by offering more than 35 bus routes, including eight which travel outside of the county through a contract with the Regional Transportation Authority of Middle Tennessee (RTA).

The Nashville MTA and RTA are committed to ensuring that no person is excluded from participation in, or denied the benefits of its services or programs on the basis of race, color, or national origin as afforded under Title VI of the Civil Rights Act of 1964.

Any person who believes they have been excluded from, denied the benefits of, or been subjected to discrimination may file a written complaint within 180 calendar days of the last alleged incident. The following person has been designated to handle questions, concerns, complaints, requests for accommodation, or requests for additional information regarding Title VI of The Civil Rights Act.

Title VI Officer
Felix Castrodad
phone: 615-862-5626
email: [email protected]

Main Office
430 Myatt Drive
Nashville, TN 37115
phone: 615-862-5969

Customer Care
phone: 615-862-5950
fax: 615-880-3297
email us your comments and suggestions

Title VI Complaint Procedures Document (PDF) - English / Spanish

Title VI Complaint Form (PDF) - English / Spanish

View Nashville MTA Title VI Program

View RTA Title VI Program

Section I

Section II

* If you answered "yes" to this question, go to Section III.
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Section III

Please explain as clearly as possible what happened and why you believe you were discriminated against. Describe all persons who were involved. (If known)Include the name and contact information of the person(s) who discriminated against you as well as names and contact information of any witnesses.
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Section IV

Section V

Please give the contact information for a person at the agency/court where the complaint was filed.