Civil Rights


The Nashville Metropolitan Transit Authority (Nashville MTA) provides public transportation services to citizens and visitors in Nashville-Davidson County by offering more than 35 bus routes, including eight which travel outside of the county through a contract with the Regional Transportation Authority of Middle Tennessee (RTA).

The Nashville MTA and RTA are committed to ensuring that no person is excluded from participation in, or denied the benefits of its services or programs on the basis of race, color, or national origin as afforded under Title VI of the Civil Rights Act of 1964.

Title VI Program Updates

Title VI of the Civil Rights Act of 1964 is the Federal law that protects individuals from discrimination on the basis of their race, color, or national origin in programs that receive Federal financial assistance. WeGo Public Transit Title VI policy is intended to ensure equity and equal access in the provision of public transportation services in Davidson County regardless of race, national origin, or income. This includes ensuring that any changes to service or fares do not create a disparate impact on minority populations or place disproportionate burden on low-income populations.

Every three years, WeGo staff reviews and updates the agencies’ policies and programs. The three-year review allows us to take a look at how we’ve done, assess any demographic changes to the communities we serve, and alter any policies based on a transparent process with the community.

WeGo Public Transit held two public meetings in October during a 21-day open comment period from October 10-31. Staff will be presenting final versions of the documents at the Nashville MTA and RTA November board meetings for approval. 

To request this information in an alternative format, please call 615-862-5950 and ask to speak with the ADA Coordinator.

2021 Public Participation Plan

2022 MTA Title VI Program 

2022 RTA Title VI Program 

Any person who believes they have been excluded from, denied the benefits of, or been subjected to discrimination may file a written complaint within 180 calendar days of the last alleged incident. The following person has been designated to handle questions, concerns, complaints, requests for accommodation, or requests for additional information regarding Title VI of The Civil Rights Act.

Title VI Officer
Felix Castrodad
phone: 615-862-5626
email: [email protected]

Main Office
430 Myatt Drive
Nashville, TN 37115
phone: 615-862-5969

Customer Care
phone: 615-862-5950
fax: 615-880-3297
email us your comments and suggestions

Title VI Complaint Procedures Document (PDF) - English / Spanish

Title VI Complaint Form (PDF) - English / Spanish

Section I

Section II

* If you answered "yes" to this question, go to Section III.
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Section III

Please explain as clearly as possible what happened and why you believe you were discriminated against. Describe all persons who were involved. (If known)Include the name and contact information of the person(s) who discriminated against you as well as names and contact information of any witnesses.
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Section IV

Section V

Please give the contact information for a person at the agency/court where the complaint was filed.