Customer Comments


Customer Care Hours

Ticket Sales and Information

Elizabeth Duff Transit Center at WeGo Central

Monday-Friday,  6:00 a.m. to 6:30 p.m.

Saturday, 8:00 a.m. to 5:00 p.m.

Sunday, 10:30 a.m. to 2:30 p.m.

Closed holidays

Call Center  (615-862-5950)

Monday-Friday, 6:30 a.m. to 8:00 p.m.

Saturday, 8:00 a.m. to 5:00 p.m.

Sunday, 10:30 a.m. to 2:30 p.m.

Closed holidays


WeGo Public Transit values your feedback and takes it seriously. When you submit comments using the form below, please note that suggestions are logged for consideration. While we appreciate your input, no additional correspondence will be sent as a result of your submission.

Please ensure all required fields marked with an asterisk (*) are completed before submitting your comment.

Once your comment is received, our team will thoroughly review all information provided. Please note that our investigation process may take some time to ensure a comprehensive response. Rest assured, once the investigation is concluded, a WeGo staff member will be in contact via email to address any concerns or provide updates as necessary.

Thank you for your patience and for helping us improve our services.


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